Membership Terms

These Membership Terms form a legally binding agreement between you ("you" or "your") and the ONYX Pilates studio named on your membership agreement, receipt or purchase confirmation (the "Studio," "we," "us," or "our").

They apply to every membership, pass, class pack, single class, retail purchase and in-studio class you buy from or attend at the Studio. By making a purchase or attending a class, you agree to these Membership Terms.

1. The Studio

Each ONYX Pilates studio is independently owned and operated, either by ONYX Franchising LLC or by a franchisee licensed to use the ONYX Pilates name and method.

The Studio sells your membership, charges your payment method, provides your classes and handles your freezes, cancellations and refunds. ONYX Franchising LLC is not a party to your membership unless it owns your Studio.

If you sign a separate membership agreement with the Studio and it conflicts with these Membership Terms, the signed agreement controls.

2. Memberships; Billing; Suspensions; Cancellations; Renewals

This Section governs all recurring memberships ("Memberships").

2.1 Billing Authorization

By purchasing a Membership, you authorize the Studio to charge your payment method for:

• Recurring monthly dues
• Applicable taxes
• Late cancel or no-show fees
• Retail purchases
• Early termination penalties

Memberships automatically renew at the then-current publicly listed rate unless canceled in accordance with these Terms.

If a payment fails, you remain responsible for all outstanding balances. Access may be suspended until resolved.

The Studio may change pricing or features with notice where required.

2.2 Membership Suspensions (Freezes)

Complimentary Annual Freeze. Members are eligible for one (1) fourteen (14) day complimentary Membership freeze once annually.

Extended Medical Freeze. The Studio may, at its sole discretion, grant extended freezes for medical reasons. Supporting documentation may be required.

Membership dues resume automatically at the conclusion of the freeze period.

Freeze time does not shorten commitment terms.

2.3 Cancellation Requirements

All Membership cancellations require:

• Written notice
• At least thirty (30) days prior to the requested cancellation date

Written notice must be delivered:

• By email
• In person at the studio
• By certified or registered mail

Verbal requests or non-attendance do not constitute cancellation.

All final payments will be processed at the time cancellation notice is submitted.

Membership fees are non-refundable and non-prorated except where required by law.

2.4 Month-to-Month Memberships

• Automatically renew at the current publicly listed rate
• May be canceled after the first billing period
• Require 30 days written notice
• No cancellation fee after first billing period
• Final payment processed upon cancellation submission

2.5 Commit Six Membership

Commitment Term. Minimum six (6) month commitment. Member’s monthly rate is locked for the full commitment period.

Early Termination. If canceled before the start of the fifth (5th) month, the early termination penalty is one (1) month’s dues.

End of Commitment. After six months, member may renew at current commitment rate, or convert to month-to-month at prevailing rate.

All final payments and penalties are processed upon cancellation request.

2.6 Commit Twelve Membership

Commitment Term. Minimum twelve (12) month commitment. Rate locked during full commitment period.

Early Termination Penalties:

• Cancel before start of 6th month: penalty = two (2) months’ dues
• Cancel between 7th month and start of 11th month: penalty = one (1) month’s dues

End of Commitment. Member may renew at then-current commitment rate, or convert to month-to-month at prevailing rate.

All final payments and penalties are charged upon cancellation submission.

3. Passes, Packs, and Single Classes

Passes. Recurring passes renew automatically unless canceled under Membership cancellation rules.

Class Packs

• One-time purchase
• Non-refundable
• Non-transferable
• Expire as stated at purchase
• Subject to late cancel and no-show forfeiture

Single Class

• Non-refundable
• Converts to class credit if canceled at least 8 hours before start
• Forfeited if late canceled or no-show
• Expires 30 days after purchase

4. Purchases and Retail

All sales are subject to availability.

Returns accepted within 30 days if unused and in original packaging, unless otherwise stated.

Shipping dates are estimates.

5. Studio Policies

Late cancel and no-show fees apply as disclosed in studio policies.

The Studio reserves the right to refuse service for misconduct or safety concerns.

6. Your Rights Under State Law

Some states give you additional rights for fitness memberships, such as a right to cancel within a set number of days after signing. Illinois, for example, allows you to cancel a new membership within 3 business days.

Any right your state gives you applies in addition to these Membership Terms and overrides them where they conflict. Your membership agreement explains how to exercise it.

7. Health and Safety

Classes are physically demanding and take place in a heated room. Consult a physician before beginning any exercise program.

You must sign the Studio's waiver before your first class. The waiver forms part of your agreement with the Studio.

8. Disputes

Sections 8 through 13 of the ONYX Pilates Terms and Conditions, covering disclaimers, limitation of liability, indemnification and dispute resolution, also apply to your membership, with the Studio in place of ONYX.

For your membership, those sections are governed by the laws of the state where the Studio is located, and arbitration takes place in the county where the Studio is located.

9. Website, App and Texts

Your use of www.onyxpilates.com, the ONYX app and the ONYX Pilates SMS Program is governed by the Terms and Conditions at https://www.onyxpilates.com/tc and the Privacy Policy at https://www.onyxpilates.com/privacy.

10. Contact

For questions about your membership, billing or cancellation, contact your Studio directly. Studio contact details are listed at www.onyxpilates.com. You can also email hello@onyxpilates.com and we will direct you to your Studio.